El triángulo

El triángulo: más de 100 ejemplos ilustrados sobre el triángulo equilátero
Munari, Bruno
1999
México, Gustavo Gili. 106 p.
Resumen:Este libro, especialmente dirigido a docentes y estudiantes de disciplinas técnicas, artísticas y relacionadas con el diseño y las artes plásticas, supone un estimulante instrumento de consulta. Ampliamente ilustrado, se centra en temas clave del proceso de proyecto, como la recopilación de información, la experimentación, los aspectos físicos y connotaciones psicológicas de cada proyecto, la investigación de formas y fenómenos naturales, las reglas de coherencia formal, el lenguaje técnico y la comunicación visual. El triángulo equilátero como forma básica generadora de estructuras en dos y tres dimensiones. El triángulo equilátero en la naturaleza: en los vegetales y en ciertos minerales. Los cristales de nieve. La modulación triangular del espacio como estructura proyectual. El triángulo equilátero en el arte y en determinados fenómenos científicos. Triángulos equiláteros con tres ángulos rectos. 
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La necesidad de ruinas y otros ensayos

La necesidad de ruinas y otros ensayos
Jackson, John Brinckerhoff
2012
Santiago, Chile, Ediciones ARQ. 141 p.
Resumen:La necesidad de las ruinas y otros ensayos es una obra clave (originariamente publicada en 1980) en la producción de J.B. Jackson, uno de los principales referentes en los estudios sobre paisaje en Estados Unidos y a nivel internacional. El libro recoge una serie de ensayos, originalmente publicados en la revista Landscape publicada durante años por el mismo Jackson, en los que el autor despliega una mirada intensa y fascinante sobre el entorno que lo rodea en su conjunto, abriendo la idea de paisaje tradicional. 
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Barrio República : una crónica

Barrio República : una crónica
Merino, Roberto
2014
Santiago, Universidad Diego Portales. 113 p.
Resumen: Cuando fijamos la mirada en cualquier barrio de la ciudad, aparece la vida en su compleja diversidad: relatos familiares, pequeña historia, memoria colectiva y memorias individuales, drama, comedia, paisajes, todo parece concurrir en un mismo movimiento general. En este libro, Roberto Merino se concentra en uno de los barrios más significativos de Santiago: República, que amalgamó a fines del siglo XIX el poder económico de la nueva oligarquía con los ensueños de la belle époque. Deambulando, con la movilidad propia de la crónica, por viejas calles transformadas, perdidas y recuperadas, el autor logra dar cuenta de una versión específica de la misteriosa condición de toda realidad.
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Planning for urban quality

Planning for urban quality: urban design in towns and cities
Parfect, Michael
Power, Gordon
1997
London, New York, Routledge. 242 p.
Resumen: Rapid regeneration of city areas has placed the quality of urban design high on public and policy agendas worldwide. Planning for Urban Quality examines the achievement of quality in the urban environment, in a planning context. Tracing urban design from its roots, the authors draw on both historical and current practices to examine the key physical, political and economic forces at play and the social pressures and impacts brought about by both failures and achievements in urban design. This highly illustrated critique of towns and cities draws on examples from across Western Europe, South Africa and USA to examine both public and private sector development practices, controls and fiscal policies within a diverse range of localities. The authors indicate the need for a reinstitution of region-provincial approaches, for closer co-ordination bewteen sectors, and revised fiscal policies in planning and development in order to enhance the quality of urban social experience and environments. Providing a deeper understanding of the many diverse strands of Urban Quality, the authors provide a firm basis from which to analyse urban planning achievements and to assess the relevance and value of urban scapes.
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Carfree cities

Carfree cities
Crawford, J. H.
2002
Utrecht, International Books. 323 p.
Resumen:In this volume filled with historical and contemporary references to guiding historic precedents and ideological errors of 20th-century planning, the author sets up the carfree city as the cornerstone of sustainable development. This book outlines a structure carefully designed to maximize the quality of life for people and communities worldwide.  
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Manual de diseño urbano

Manual de diseño urbano
Bazant S., Jan
2013
México, D.F., Trillas. 422 p.
Resumen: Este manual propone y organiza, de manera temática, criterios técnicos congruentes con la problemática urbana de cualquier país del mundo. Dichos criterios se ilustran con diagramas, croquis y cuadros que simplifican la aplicación práctica de su contenido.La nueva edición se actualiza en sus aspectos estadísticos, pero conserva su estructura original, por lo que sigue siendo un instrumento útil y eficaz para el diseñador urbano y el arquitecto. La obra está estructurada de tal manera que puede utilizarse tanto en el diseño de fraccionamientos residenciales como de conjuntos habitacionales, desarrollos turísticos y parques industriales.
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The built environment

The built environment: a collaborative inquiry into design and planning
McClure, Wendy R.
Bartuska, Tom J.
Hoboken, New Jersey, John wiley & Sons. 404 p.
Resumen: This book takes a sweeping view of the ways we build things, beginning at the scale of products and interiors, to that of regions and global systems. In doing so, it answers questions on how we effect and are affected by our environment and explores how components of what we make—from products, buildings, and cities—are interrelated, and why designers and planners must consider these connections. 
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Paisajes sensibles

Paisajes sensibles: subjetividades, salud y patrimonio en el espacio verde intrahospitalario
Campari, Gabriela
2018
Buenos Aires, Prometeo. 230 p.
Resumen:  "Paisajes sensibles" indaga desde la teoría y la empiria, la producción y transformación del espacio verde intrahospitalario de la Ciudad de Buenos Aires, constituyendo un relevante y original aporte al análisis del valor del paisaje y los espacios públicos en el mundo urbano y de la belleza en la construcción de subjetividad. La autora investiga las prácticas y representaciones sociales presentes en las áreas verdes de cinco hospitales públicos locales y da cuenta del rol fundamental que en su valoración patrimonial y como lugar de salud, tienen las actividades, percepciones, sensaciones y simbologías de quienes las vivencian. Paisajes sensibles, propone el desafío de reflexionar y construir participativamente una mirada que visibilice estos paisajes cotidianos en la agenda pública como legado cultural, ambiental y espacio de bienestares y cuidados para la comunidad hospitalaria con aptitudes para mejorar el habitar y la calidad de vida en el contexto adverso de la hospitalización.
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Catastro nacional de campamentos 2016

Catastro nacional de campamentos 2016 : el número de familias en campamentos no deja de aumentar
Centro de Investigación Social TECHO-Chile.
2016
Santiago, TECHO-Chile. 111 p.
Resumen: En el trabajo con enfermos es habitual encontrarse con personas muy mayores que padecen alguna enfermedad grave que los tiene desahuciados. Al conversar con ellos, algunos dicen que preferirían no haber sabido lo que tenían, continuar viviendo sin más, hasta morir. Es el problema de los diagnósticos. Siempre revisten el riesgo de encontrarse con una mala noticia.
Este Catastro de Campamentos 2016 nos entrega una muy mala noticia en general. Afortunadamente, el aumento considerable de familias campamentadas estos últimos cinco años, no es una enfermedad, ni mucho menos una enfermedad terminal. Ellos son el fruto de los sistemas sociales que hemos construido y que, por tanto, podemos modificar.
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Remote sensing digital image analysis

Remote sensing digital image analysis: an introduction
Richards, J. A.
2013
Berlin, Springer. 494 p.
Resumen: Remote Sensing Digital Image Analysis provides the non-specialist with an introduction to quantitative evaluation of satellite and aircraft derived remotely retrieved data. Since the first edition of the book there have been significant developments in the algorithms used for the processing and analysis of remote sensing imagery; nevertheless many of the fundamentals have substantially remained the same. This new edition presents material that has retained value since those early days, along with new techniques that can be incorporated into an operational framework for the analysis of remote sensing data. The book is designed as a teaching text for the senior undergraduate and postgraduate student, and as a fundamental treatment for those engaged in research using digital image processing in remote sensing. The presentation level is for the mathematical non-specialist. Since the very great number of operational users of remote sensing come from the earth sciences communities, the text is pitched at a level commensurate with their background. Each chapter covers the pros and cons of digital remotely sensed data, without detailed mathematical treatment of computer based algorithms, but in a manner conductive to an understanding of their capabilities and limitations. Problems conclude each chapter. 
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Remote sensing and global environmental change

Remote sensing and global environmental change
Purkis, Samuel
Klemas, Victor
2011
Chichester, West Sussex UK, Hoboken, USA, Wiley-Blackwell. 367 p.
Resumen: Remote Sensing plays a key role in monitoring the various manifestations of global climate change. It is used routinely in the assessment and mapping of biodiversity over large areas, in the monitoring of changes to the physical environment, in assessing threats to various components of natural systems, and in the identification of priority areas for conservation. This book presents the fundamentals of remote sensing technology, but rather than containing lengthy explanations of sensor specifications and operation, it concentrates instead on the application of the technology to key environmental systems. Each system forms the basis of a separate chapter, and each is illustrated by real world case studies and examples.  
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Creative spaces

Creative spaces: a toolkit for participatory urban design
The Architecture Fundation
2000
London, England, The Architecture Fundation. 64 p.
Resumen:Inspiration, ideas and support for creative community involvement in urban design for all those looking for new ways to involve people creatively in planning the future of urban sites. This lively and colourful book is a condensed version of The Architecture Foundation's website www.creativespaces.org.uk. CREATIVE SPACES presents a toolkit of methods and a series of site stories from the Architecture Foundation Roadshow that toured London Boroughs between 1998 and 2000, bringing together residents and designers to think creatively about the future of local sites. The toolkit, asking the question 'How can people be creatively involved in changing their local area?', takes a step by step look at the participatory methods used to generate ideas for small public spaces, community buildings and whole neighbourhoods. Topics covered include researching a site; outreach and publicity; generating ideas through working with architects, artists and young people; time, people and money charts.  
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International economics

International economics: theory & policy
Krugman, Paul R.
Obstfeld, Maurice
Melitz, Marc J.
2012
Boston, Addison Wesley. 701 p.
Resumen: Nobel Prize winning economist Paul Krugman, renowned researcher Maurice Obstfeld, and new co-author Marc Melitz of Harvard University, continue to set the standard for International Economics courses with the text that remains the market leader in the U.S. and around the world. International Economics: Theory and Policy is a proven approach in which each half of the book leads with an intuitive introduction to theory and follows with self-contained chapters to cover key policy applications.
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Beyond reengineering

Beyond reengineering: how the process-centered organization is changing our work and our lives
Hammer, Michael
1996
New York, HarperBusiness. 285 p.
Resumen:Reengineering has captured the imagination of managers and shareholders alike, sending corporations on journeys of radical business redesign that have already begun to transfigure global industry. Yet aside from earning them improvements in their business performance, the shift into more-process-centered organizations is causing fundamental changes in the corporate world, changes that business leaders are only now beginning to understand. What will the revolutions final legacy be? Beyond Reengineering addresses this question, exploring reengineering's effects on such areas as: Jobs: What does process-centering do to the nature of jobs? What does a process-centered workplace feel like? Managers: What is the new role of the manager in a process-centered company? Education: What skills are vital in the process-centered working world, and how can young or inexperienced workers prepare? Society: What are the implications of process-centering for employment and the economy as a whole? Investment: What are the characteristics of a successful 21st-century corporation? An informed look at one of the most profound changes to ever sweep the corporate world, Beyond Reengineering is the business manual for the 21st century. 
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Filosofía y ciencia en la geografía contemporánea

Filosofía y ciencia en la geografía contemporánea: una introducción a la geografía
Capel, Horacio
2012
Barcelona, Ediciones del Serbal. 477 p.
Resumen: Este libro es una edición ampliada de una obra inicialmente publicada en 1981, y que ha conocido ya diversas ediciones y traducciones. Los cambios en la disciplina y en otras ciencias han sido importantes durante las últimas tres décadas, y puede interpretarse bien dentro del esquema que se propone en esta obra. La geografía radical, humanista, o postmoderna coinciden todas ellas en un rechazo de postulados esenciales del positivismo. Esas corrientes han permitido descubrir dimensiones nuevas muy valiosas, pero en algunos aspectos han llegado, tal vez, a su agotamiento. Muchos indicios muestran en las ciencias sociales una nueva valoración de los postulados positivistas, que se hacen necesarios para dar mayor rigor a las explicaciones y por la necesidad de buscar nuevos marcos de análisis para integrar e interpretar la multitud de datos que hoy están disponibles. La necesidad de nuevos marcos de análisis se hace grande por los importantes cambios que se han producido en el mundo y en la ciencia. Las nuevas tecnologías de la información y la comunicación, Internet, la Web 2.0, la comunicación instantánea a través de teléfonos móviles, la realidad aumentada y otros más han significado transformaciones de gran transcendencia. El desarrollo de la ciencia y de la técnica plantean nuevos retos a los geógrafos y a todos los científicos sociales, y se necesita reflexionar sobre ellos y adoptar estrategias para enfrentarnos a los mismos.
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Geografía rural

Geografía rural
García Ramon, María Dolors
Tullas i Pujol,  Antoni F.
Valdovinos Perdices, Núria
2009
Madrid, Síntesis. 235 p.
Resumen: El espacio rural cumple nuevas funciones en la actualidad: además de satisfacer las necesidades alimentarias de la población, ofrece nuevas localizaciones de actividades industriales y de servicios, así como soporte a las nuevas demandas de ocio y recreo. Por este motivo, el estudio de la geografía rural ha adquirido un nuevo protagonismo y requiere una mayor atención. 
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Geografía de la salud

Geografía de la salud
Olivera, Ana
1993
Madrid, Síntesis. 160 p.
Resumen: La enfermedad o la salud no pueden tratarse aisladas de los contextos físico, social y cultural. Los abundantes análisis sociológicos, antropológicos, económicos y geográficos ponen de manifiesto la necesidad de que se evalúe la salud pública dentro de estos contextos y con el fin de apostar por una Medicina integral y practicar una Geografía “aplicable”. 
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La geografía en la vida cotidiana

La geografía en la vida cotidiana: de los mapas cognitivos al prejuicio regional
De Castro, Constancio
1997
Barcelona, Ediciones del Serbal. 248 p.
Resumen: La tendencia imparable hacia la urbanización progresiva ha conducido al autor a detenerse en la figura del hombre urbano como foco de atención preferente. De ahí surgen los tres grandes temas que constituyen la obra: la percepción de los entornos urbanos a través de la confección de mapas cognitivos o mapas mentales que maneja el peatón para orientarse en los vericuetos urbanos, y que tienen poco que ver con los esquemas trazados por el arquitecto o ingeniero que ha fabricado la ciudad; la memoria geográfica del hombre urbano u otras imágenes y representaciones de lugares geográficos, que trascienden el entorno familiar, y finalmente, se aborda un aspecto social, el prejuicio regional, tema candente de nuestro tiempo.  
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Mountain geomorphology

Mountain geomorphology
Owens, Philip N.
Slaymaker, Olav
2013
London, New York, Routledge. 313 p.
Resumen: Mountains represent one of the most inspiring and attractive natural features on the surface of the earth. Visually, they dominate the landscape. However, the increasing realization of the fragility of mountain areas because of changes in land use, management and climate, combined with an understanding of their importance for water and other natural resources, has resulted in a growing interest in mountain environments in recent years. Hence, Mountain Geomorphology represents a timely and unique contribution to the literature.
Written by a team of international experts, this book is divided into three sections, which consider historical, functional and applied mountain geomorphology from both global and local perspectives. Historical mountain geomorphology focuses on the evolution of landforms. Functional mountain geomorphology emphasises the interaction between processes and landforms, while applied mountain geomorphology concerns the interrelationships between geomorphological processes and society. Tabla de contenidos
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Handbook of beach and shoreface morphodynamics

Handbook of beach and shoreface morphodynamics
Short, Andrew D.
1999
Chichester, John Wiley & Sons. 379 p.
Resumen: The beach and adjacent shoreface are the most dynamic part of the Earth's surface. They represent a narrow zone where waves, tides and winds continously interact, producing, wherever sediment is available, hundreds of thousands of kilometres of beach systems. Beaches are also the focus of intense pressure from users and developers, and for these reasons alone a knowledge of beach systems and their morphodynamics is critical to their sustainable management. This book is the first to provide an in-depth and holistic view of beach systems, looking both in detail at the different beach zones and globally at range of parameters influencing regional variation in beach systems from the tropics to the poles. Furthermore it examines the relationship between beaches and ancillary dune systems and includes chapters on beach ecology, safety, stratification and barrier evolution.
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Introducing physical geography

Introducing physical geography
Strahler, Alan H.
2013
Hoboken, NJ, Wiley. 641 p.
Resumen: The 6th edition of Introducing Physical Geography is known for its clear writing, distinctive photos and illustrations and a strong supplements program. The text continues its tradition as a great book to help non-science readers visualize and understand earth processes and learn the basic language of physical geography. The new edition features a strengthened “Eye on the Landscape” feature and updated data on climate change. 
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Les lacs des hauts plateaux de l'Amérique du Sud

Les lacs des hauts plateaux de l'Amérique du Sud
Neveu-Lemaire, Maurice
2010
Francia, Nabu Press. 197 p.
Resumen: This is a reproduction of a book published before 1923. This book may have occasional imperfections such as missing or blurred pages, poor pictures, errant marks, etc. that were either part of the original artifact, or were introduced by the scanning process. We believe this work is culturally important, and despite the imperfections, have elected to bring it back into print as part of our continuing commitment to the preservation of printed works worldwide. We appreciate your understanding of the imperfections in the preservation process, and hope you enjoy this valuable book. 
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Landscape ecology in theory and practice

Landscape ecology in theory and practice: pattern and process
Turner, Monica G.
Gardner, Robert H.
O'Neill, Robert V.
2011
New York, Springer. 401 p.
Resumen: An ideal text for students taking a course in landscape ecology. The book has been written by very well-known practitioners and pioneers in the new field of ecological analysis. Landscape ecology has emerged during the past two decades as a new and exciting level of ecological study. Environmental problems such as global climate change, land use change, habitat fragmentation and loss of biodiversity have required ecologists to expand their traditional spatial and temporal scales and the widespread availability of remote imagery, geographic information systems, and desk top computing has permitted the development of spatially explicit analyses. In this new text book this new field of landscape ecology is given the first fully integrated treatment suitable for the student. Throughout, the theoretical developments, modeling approaches and results, and empirical data are merged together, so as not to introduce barriers to the synthesis of the various approaches that constitute an effective ecological synthesis. The book also emphasizes selected topic areas in which landscape ecology has made the most contributions to our understanding of ecological processes, as well as identifying areas where its contributions have been limited. Each chapter features questions for discussion as well as recommended reading.
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Coastal geomorphology

Coastal geomorphology: an introduction
Bird, Eric
Chichester, England, Hoboken NJ, Wiley. 411 p.
Resumen: Coastal Geomorphology, Second Edition is a comprehensive and systematic introduction to this subject and demonstrates the dynamic nature of coastal landforms, providing a background for analytical planning and management strategies in coastal areas that are subject to continuing changes. This introductory textbook has been completely revised and updated, and is accompanied by a website which provides additional illustrations, global examples, case-studies and more detailed and advanced information on topics referenced in the book, together with explanations of terminology, annotated references and research material. 
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Dynamic earth

Dynamic earth: an introduction to physical geology
Skynner, Brian J.
Porter, Stephen C.
Park, Jeffrey
2004
Hoboken, NJ, John Wiley & Sons. 584 p.
Resumen: The authors have drawn extensively on their own international field experiences and those of their colleagues to provide a global introduction to the study of physical geology. The book takes the overriding theme of human interaction with the Earth and its environmental impact. Each chapter opens with an essay focusing on an instance of the impact humans have on the Earth's environment or the impact the Earth has on humans. 
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Geosystems

Geosystems: an introduction to phisical geography
Christopherson, Robert W.
2012
Boston, Prentice Hall. 623 p.
Resumen: Geosystems: An Introduction to Physical Geography, Eighth Edition is organized around the natural flow of energy, materials, and information, presenting subjects in the same sequence in which they occur in nature—an organic, holistic approach that is unique in this discipline. Each chapter also includes strong learning tools and a structured learning path, with Key Learning Concepts presented at the start of the chapter, Key Learning Concepts Review at the end of the chapter, and Critical Thinking questions integrated throughout. Offering current examples and modern science within a one-of-a-kind Earth systems organization, Christopherson combines student-friendly writing, outstanding art, and a strong multimedia program for a truly unique physical geography experience.
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The physical geography of South America

The physical geography of South America
Veblen, Thomas T.
Young, Kenneth R.
Orme, Antony R.
2007
New York, Oxfoed University Press. 361 p.
Resumen: The Physical Geography of South America presents an enduring statement of the continent's fascinating environments. Written by international specialists, it addresses themes ranging from tectonism and climate change to biotoc endemism; analyzes specific regions from the Amazon forests to the Patagonian steppes; and evaluates human impacts on the environment over time.
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Mapping the world

Mapping the world: an illustrated history of cartography
Ehrenberg, Ralph E.
2006
Washington, D. C., National Geographic. 256 p.
Resumen: Mapping the World is a one-of-a-kind collection of cartographic treasures that spans thousands of years and many cultures, from an ancient Babylonian map of the world etched on clay to the latest high-tech maps of the earth, seas, and the skies above. With more than one hundred maps and other illustrations and an introduction and running commentary by Ralph E. Ehrenberg, this book tells a fascinating story of geographic discovery, scientific invention, and the art and technique of mapmaking.
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Ecosystem geography

Ecosystem geography: from ecoregions to sites
Bailey, Robert G.
2009
New York, Springer. 251 p.
Resumen: This book outlines a system that subdivides the Earth into a hierarchy of increasingly finer-scale ecosystems that can serve as a consistent framework for ecological analysis and management.
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Our changing planet

Our changing planet: an introduction to earth system science and global environmental change
Mackenzie, Fred T.
2011
Boston, Prentice Hall. 579 p.
Resumen: This book offers a general interdisciplinary discussion of global environmental change geared toward the non-specialist in science. It presents both Earth science and ecological concepts related to global change, as well as a discussion of the human dimensions of change. The unifying theme of the text is consideration of aspects of both natural and human-induced global environmental change.  
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Alfredo Jaar la política de las imagenes

Alfredo Jaar la política de las imagenes
Didi-Huberman, Georges
Pollock, Griselda
Rancière, Jacques
Schweizer, Nicole
Valdés, Adriana
2014
Santiago de Chile, Ediciones Metales Pesados. 131 p.
Resumen: A partir de la obra de Alfredo Jaar y sus "estrategias visuales", los autores abordan el pensamiento actual sobre las imágenes, cuestionando la reflexión crítica, la resistencia política, las consecuencias negativas de la superabundancia de (ciertas) imágenes, la indiferencia ética y política ante las imágenes del sufrimiento, el consumo de imágenes previamente seleccionadas por otros, el papel crítico, reflexivo y político de la emoción, la mala prensa de palabras como "humanismo" o "compasión", contaminadas de sensiblería hipócrita.
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Shaping things

Shaping things
Sterling, Bruce
Cambridge, Mass., Mit Press, 149 p.
Resumen: A guide to the next great wave of technology—an era of objects so programmable that they can be regarded as material instantiations of an immaterial system. Now, with Shaping Things, design gets full-court consideration in a powerfully argued thesis tracking the profession's trajectory toward a new product order...On top of being one of the most strikingly insightful little volumes on the design shelves, Shaping Things, designed by Lorraine Wild, is one of the most originally and empathically crafted pieces of evidence that artifacts do evolve, and that designers may hold the keys to a more sophisticated relationship to the things around us we take for granted.
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Teoría de la imagen

Teoría de la imagen: ensayos sobre representación verbal y visual
Mitchel, W. J. T.
2009
Madrid, Akal. 380 p.
Resumen: "Teoría de la imagen" ofrece una detallada explicación del juego entre lo visible y lo legible en la cultura, desde la literatura a las artes visuales y los medios de comunicación. Partiendo de películas contemporáneas y controvertidas, como "Haz lo que debas de Spike Lee" y "JFK" de Oliver Stone, así como de la cobertura que los medios de comunicación hacen de las noticias nacionales, W. J. T. Mitchell examina e ilustra la fuerza modeladora que poseen las imágenes para despertar o acallar el debate público, la emoción colectiva y la violencia política. Teoría de la imagen obtuvo en 1996 el premio Charles Rufus Morey de la College Art Association y, en 1997, el premio Gordon E. Laing concedido por la University of Chicago Press.  
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Situated design methods

Situated design methods
Simonsen, Jesper
2014
Cambridge, Mass., Mit Press. 400 p.
Resumen: A handbook of situated design methods, with analyses and cases that range from designing study processes to understanding customer experiences to developing interactive installations. All design is situated—carried out from an embedded position. Design involves many participants and encompasses a range of interactions and interdependencies among designers, designs, design methods, and users. Design is also multidisciplinary, extending beyond the traditional design professions into such domains as health, culture, education, and transportation. This book presents eighteen situated design methods, offering cases and analyses of projects that range from designing interactive installations, urban spaces, and environmental systems to understanding customer experiences. Each chapter presents a different method, combining theoretical, methodological, and empirical discussions with accounts of actual experiences. The book describes methods for defining and organizing a design project, organizing collaborative processes, creating aesthetic experiences, and incorporating sustainability into processes and projects. The diverse and multidisciplinary methods presented include a problem- and project-based approach to design studies; a “Wheel of Rituals” intended to promote creativity; a pragmatist method for situated experience design that derives from empirical studies of film production and performance design; and ways to transfer design methods in a situated manner. The book will be an important resource for researchers, students, and practitioners of interdisciplinary design.
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Articulating design decisions

Articulating design decisions: communicate with stakeholders, keep your sanity, and deliver the best user experience 
Greever, Tom
2015
Beijing, O'Reilly. 258 p.
Resumen: Talking to people about your designs might seem like a basic skill, but it can be difficult to do efficiently and well. And, in many cases, how you communicate about your work with stakeholders, clients, and other non-designers is more critical than the designs themselves—simply because the most articulate person usually wins. This practical guide focuses on principles, tactics, and actionable methods for presenting your designs. Whether you design UX, websites, or products, you’ll learn how to win over anyone who has influence over the project—with the goal of creating the best experience for the end user. Walk through the process of preparing for and presenting your designs Understand stakeholder perspectives, and learn how to empathize with them Cultivate both implicit and explicit listening skills Learn tactics and formulas for expressing the most effective response to feedback Discover why the way you follow through is just as crucial as the meeting itself Educate your stakeholders by sharing the chapter from this book on how to work with designers
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The DNA of customer experience

The DNA of customer experience: how emotions drive value
Shaw, Colin
2007
London, Palgrave Macmillan. 166 p.
Resumen: As the World Thought Leaders on Customer Experience, Colin Shaw and the team at Beyond Philosophy have undertaken more than 18 months of groundbreaking research to discover the emotions that drive and destroy value in an organization, and can now disclose the empirical link between evoking these emotions and substantial financial returns.
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From products to services

From products to services: insights and experience from companies which have embraced the service economy
Young, Laurie
2008
Chichester, England, John Wiley & Sons. 353 p.
Resumen: Included are some of the most famous business names in the western world: Unisys, Ericsson, Michelin, Nokia and HP. For IBM it was Lou Gerstener’s ‘big bet’; at GE it was one of former CEO Jack Welch’s ‘four major strategies’ and, at General Motors, the financial services arm was its most profitable business for many years. Yet very little has been published on this profound transition. As a result, myths and idiocies abound. Some routinely claim that the ‘evolution from products through services to solutions’ is inevitable. Others think that manufacturing is being outsourced to China and India while American or European teenagers face a career in hamburger stalls. The truth is much more fascinating. To succeed in a service business, most functions of a product company need to change. Operations, management, recruitment, finance, sales, new product development and marketing must all be adjusted. So the move into service therefore involves huge risk caused by disruptive and radical change. What has pushed realistic business people in such widely different industrial sectors to take so large a risk? Does their experience contain lessons or warnings for others? Is the trend likely to continue and affect other parts of the world as their economies develop? Will India, China or other developing economies need to learn how to export service once their manufacturing industries mature? Written by a successful businessman who has been at the heart of these changes in several companies and, with case studies from companies like IBM, Unilever, BT, Michelin, Ericsson and Nokia, this book explores the experience of those who have made the transition; and some who have resisted it. It covers in depth subjects such as: strategic focus, change management, service operations, branding a service business, service sales and service marketing. It is the first major work on this subject.
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Experience maps

Experience maps: journey maps, service blueprints, empathy maps
Curedale, Robert
2016
Topanga, CA., Design Community College. 400 p.
Resumen:In this book are described the most powerful tools available to craft a superior experiences for your customers and end users. These powerful and flexible methods are collectively known as experience maps. In the 20th-century product styling like advertising was about making people want things. These maps are a response to the realization that it is more efficient and successful to make products, services, and experiences that people want and need. They can be used to optimize the design of goods, services, architecture, spaces and interactions and to plan business strategy. Through applying these methods organizations can deliver a more compelling and valuable experience. Mapping builds consensus across your organization with stakeholders, to positively impact your entire organization and your bottom line. These methods are core strategic tools and I believe will become required skills for every working designer and manager.  
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The service innovation handbook

The service innovation handbook: action-oriented creative thinking toolkit for service organizations
Kimbell, Lucy
2014
Amsterdam, Bis Publishers, 240 p.
Resumen: This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services. The book focuses on service organizations, but has a broad interpretation of what services are. Directed to the business world and combines inspirational text that is full of examples, with the features of a useful handbook of practical methods with associated templates. The central argument is that managers and entrepreneurs designing service offerings will benefit from using approaches and methods from design and the arts, especially at the early stages of projects. Sometimes called “design thinking” or “design innovation”, such approaches help organizations explore and create new configurations of people and things that support users, customers, staff and partners in creating value together. In short, this book argues that design and arts-based approaches are valuable to managers and entrepreneurs designing services, when uncertainty and ambiguity are high. It shows when and how to use these approaches, introduces specific methods, reviews their strengths and limitations, and finally helps managers think through what it takes to start using them in projects and within teams and develop the culture and behaviours that access the creativity they support.
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jQuery for dummies

jQuery for dummies
Beighley, Lynn
2010
Hoboken, NJ, Wiley Publishing, 334 p.
Resumen:jQuery is free, open source software that allows you to extend and customize Joomla!, Drupal, AJAX, and WordPress via plug-ins. Assuming no previous programming experience, Lynn Beighley takes you through the basics of jQuery from the very start. You'll discover how the jQuery library separates itself from other JavaScript libraries through its ease of use, compactness, and friendliness if you're a beginner programmer. Written in the easy-to-understand style of the For Dummies brand, this book demonstrates how you can add unique and exciting interactivity to a Web site or WordPress blog, including photo browsers, menus, tab-based navigation, sliding sidepanels, slideshows, transition effects, fade effects, Twitter feeds, and much, much more! Walks you through the capabilities of jQuery, the number one open source JavaScript library that enables you to provide interactivity on a Web site or blog Helps you understand DOM (Document Object Model) scripting, applying CSS classes via JQuery, and adding in special effects and jQuery plug-ins to your site Shows you how to create dazzling special effects on your site, including fades, slide shows, sliding panels, tabbed navigation, and more Explains how to add customized Twitter feeds, RSS feeds to aggregate content on your site, or add a photo browser to a site or blog Introduces ways to create jQuery plug-ins for WordPress, Drupal, and more If you have queries about how you can make your blog or Web site stand apart from the crowd, jQuery For Dummies is the book for you! 
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